Refund policy
Returns Policy
a) Freight
We can ship to virtually any address in Australia. We ship to your nominated address – once your order is ready, we will email you freight details including a tracking number.
b) Faulty Product
National Towbars Australia will provide a replacement part or unit free of charge or refund the purchase price at our discretion for faulty products returned to us within 30 days of purchase date subject to:
• Prior to returning the part or unit, you must contact us by phone or email
• The product having not been damaged or tampered with in any way
• Inspection and/or testing by us of the returned product
• Purchasers are responsible for shipping charges back to us
• Freight must be sent back with a trackable consignment number
c) Wrong Product
In the event of a purchaser having ordered the wrong product, National Towbars Australia will at our discretion generally accept return of the product and credit the sale price excluding the actual shipping charge plus a restocking fee (this may be more than the original delivery charge incurred at time of order as we subsidise freight charges). The product must be unopened and in a re-sellable condition (has not been fitted to a vehicle). Credits are at the discretion of National Towbars Australia and are subject to:
• Prior to returning the part or unit, you must contact us by phone or email
• The product being shipped back to us within 7 days of receipt by the Purchaser. The cost of returning the product is the responsibility of the purchaser – we do not accept “receiver pays” shipments.
• The product and its packaging being “as new” when received back by us. We are unable to accept back towbars that have been fitted to a vehicle.
• When sending back a part or unit we advise you to use a freight service that insures & tracks the part – we cannot be held responsible for it until it has been received back by us.
d) Special Orders
In the event that you would like to return or cancel a special order, we will not accept your request. Special orders include purchases with products that are made to order. If the product is faulty please refer to section B for conditions.